#MembersOfHotspot – Interview with Raluca Iorgulescu – Client Service Manager, High Level

For those who don’t know you yet, please tell us a few words about High Level.

High Level is a full-service BTL advertising agency, founded in 2006.
We have experience in all types of BTL services and work with clients in many fields, specializing in telecom, fmcg and finance.
We like to work with people and we have coordinated thousands of people over time. We like to form teams that last over time, to produce promotional campaigns and organize Events.
Our customers chose us because we are serious, trustworthy, we never promised more than we could do but we often delivered much more than we promised.

What are the essential or innovative aspects of the solution you propose?

The essential aspects of the services we offer to our clients are the fact that we as a Team have been together for 15 years and we have seen and done a lot together.
We sometimes joke and say that we will write a book with all of our experiences.
We always think of the most efficient, feasible, achievable solutions, as if we were making them for ourselves and paying them with our personal money. That is, we take care to offer the best service for the business context of each client.

How and why did High Level choose to have offices at Hotspot?

We came to visit the Hotspot Workhub flexoffice on a rainy, cloudy February day, and we loved it.
My thought is that if you like a place on a less sunny day, then you will like it on any other day of the year and you will come to work in that place with pleasure.
We liked the location of the building, the interior design, especially the common spaces and the access to the facilities.

How is the team doing here?

Our team feels very integrated in the space of Hotspot and appreciates the fact that we feel part of Hotspot’s community and receive help when we need it.
Everything is very clean and safe accordingly the health context we live in these times. Hotspot’s team gives us permanent diversity, and this is a wonderful thing, which refreshes the routine of office work.

What are Hotspot’s facilities that are most useful and enjoyable for you in your business?

We like the fact that we have our own dedicated office, but at the same time we can use the open space area when we feel the need to see another decor. We also used the meeting rooms whenever we needed to. In addition, we like to eat together in the kitchen. We appreciate the constant maintenance of cleanliness and the fact that there is always someone at the Hotspot who can help us with a personalized request (Like when Hana bought us cake candles. It was great!).

If you were to describe Hotspot in three words, what would those be?

Modern, friendly, central.

 

RO 

 

#MembersOfHotspot – Interviu cu Raluca Iorgulescu – Client Service Manager, High Level

 

Pentru cei care inca nu va cunosc, spune-ne cateva cuvinte despre High Level.

High Level este o agentie de publicitate BTL full-service, fondata in 2006.
Avem experienta in toate tipurile de servicii BTL si lucram cu clienti din foarte multe domenii, cu specializare in telecom, fmcg si finance.
Ne place sa lucram cu oameni si am coordonat mii de oameni de-a lungul timpului. Ne place sa formam echipe care rezista in timp, sa producem campanii promotionale si sa organizam Evenimente.
Clientii nostri ne-au ales pentru ca suntem seriosi, de incredere, nu am promis niciodata mai mult decat puteam face dar am livrat de multe ori mult mai mult decat am promis.

Care sunt aspectele esentiale sau inovatoare ale solutiei propuse de voi?

Aspectele esentiale ale serviciilor pe care le oferim clientilor nostri sunt faptul ca noi ca Echipa, suntem de 15 ani impreuna si am vazut si am facut multe impreuna.
Glumim cateodata si spunem ca vom scrie o carte cu toate experientele noastre.
Gandim mereu solutii cat mai eficiente, fezabile, realizabile, ca si cum le-am face pentru noi si le-am plati din banii nostri personali. Adica avem grija sa oferim cel mai bun serviciu, in contextul de business al fiecarui client.

Cum si de ce a ales High Level sa aiba birourile la Hotspot?

Am venit sa vizitam birourile de la Hotspot Workhub intr-o zi ploioasa si intunecoasa de februarie si ne-a placut din prima.
Gandul meu este ca daca un loc iti va placea intr-o zi fara soare, atunci iti va placea in oricare alta zi a anului si vei veni sa muncesti in acel loc cu placere.
Ne-a placut locatia cladirii, cum este amenajat tot spatiul in interior, mai ales spatiile comune si accesul la facilitati.

Cum se simte echipa aici?

Echipa noastra se simte foarte integrata in spatiul Hotspot si apreciaza mult faptul ca ne simtim parte din comunitatea Hotspot si primim ajutor atunci cand avem nevoie.
Totul este foarte curat si sigur in contextul sanitar pe care il traim in aceste vremuri. Echipa Hotspot ne ofera diversitate permanent, iar asta este un lucru minunat, care intrerupe rutina lucratului la birou.

Care sunt facilitatile de la Hotspot care va sunt cele mai utile si placute in activitatea voastra?

Ne place faptul ca avem biroul nostru dedicat, dar in acelasi timp putem folosi zona de open space cand simtim nevoia sa vedem alt decor. De asemenea, am folosit salile de sedinta ori de cate ori am avut nevoie. In plus, ne place sa mancam impreuna in bucatarie. Apreciem intretinerea permanenta a curateniei si faptul ca exista tot timpul cineva de la Hotspot care ne poate intampina cate o solicitare personalizata (Cum ar fi atunci cand Hana ne-a cumparat lumanari de tort. A fost super!).

Daca ar fi sa descrii Hotspot prin trei cuvinte, care ar fi acelea?

Modern, prietenos, central.

 

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